Business Close-Up: Favell Insurance?s focus is on customer service
Deciding which insurance to purchase, or how much, can be a perplexing dilemma, but all the professionals at Favell Insurance Services, formerly Kirby Insurance, in downtown Rhinelander are eager to assist clients no matter what their insurance needs may be. The motto here is “where service is our business” and the agents at Favell take that claim seriously.
Dennis Favell, owner and operator, bought this agency a few years back from George Kirby, but has been working within the insurance industry since 1969. In addition to Dennis, there are also two licensed agents at this location, including Jodi Hoban and Dana Theiler, and Ashley McGlaughlin, a customer representative, is working toward her licensing and certification now.
Favell Insurance Services offers a wide range of products to its clients. Auto and home are two of the most common insurances provided, but clients can also purchase annuities, health and life insurance, umbrella policies, commercial insurance, and contractor and personal line bonding. Clients can save money too, with multi-policy discounts for placing their auto and home insurance with the same company.
While the services offered here are numerous, perhaps the most important part of Favell Insurance are the agents. Each one is willing to sit down with every client and explain exactly what they need to protect their assets and families. “People really don’t realize how important it is to have the right kind and the right amount of insurance,” said Dennis. “One accident or unexpected tragedy, and a person’s life can be changed forever without the right coverage.”
This is so for people of every age bracket. “I have young people who come here and say they don’t have anything and don’t need very much insurance,” said Dennis. “But one thing they don’t think about is their future earning ability, and that can be taken away from them if they don’t have the right coverage.”
Many times there are little ins and outs of the insurance industry that people don’t realize. While inexpensive policies abound in the market place, they may not protect clients sufficiently when an accident or claim has to be made. “Many people don’t realize things like the wrongful death law in this state,” said Dennis. “If you’re not covered sufficiently, claims from an accident involving a death could have monetary repercussions for a very long time.”
Another advantage of having a personal insurance agent is that there will be a friendly and knowledgeable face when a claim needs to be made. “When you team up with one of our agents here, you know you will be getting personalized service if a claim ever needs to be made,” said Dennis. “It won’t just be a voice over the phone.”
The fact that Favell Insurance Services is also an independent insurance agency means that customers will be getting the best possible policy for their money. The agents do extensive research to find the proper coverage for their client’s insurance dollar. That means a quality product at an affordable price.
Favell Insurance Services is located at 134 N. Brown St. in Rhinelander. Business hours are Monday through Friday from 8 a.m. to 5 p.m.
For more information, visit favellinsurance.com, or call (715) 365-7414 or toll-free at (888) 565-7414.
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